Join The Salvation Army Australia as a Senior Intake Case Worker.
About Us
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing positive that transforms lives and futures for the better. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
About The Role
We are seeking a passionate and experienced Senior Intake Case Worker to join our Central Intake Service (CIS) team in the ACT. This role supports the Program Manager through the day-to-day supervision and practice oversight of a dedicated team of Intake Case Workers.
In addition to supporting operational and practice excellence, you’ll also provide short-term case support to community members with complex needs—drawing on the Shared Practice Framework and coordinated referral pathways to ensure holistic, effective service delivery.
How You Will Make An Impact
- Provide operational leadership to Intake Case Workers, ensuring alignment with the Model of Care and Practice Guidelines.
- Supervise and support the performance and development of team members, including coaching on complex cases and identifying training needs.
- Collaborate with the Program Manager and Practice Specialist to monitor and improve the quality of casework practice.
- Engage with local community organisations, ACT Government departments (including CSD and ACT Police), and co-located service providers to ensure a coordinated and integrated response.
- Assist with recruitment, induction, training, and performance management processes.
- Help resolve client concerns and de-escalate high-conflict situations using trauma-informed and crisis communication approaches.
- Ensure accurate record-keeping and compliance with TSA systems and policies (e.g., SAMIS, payroll, time tracking).
- Promote continuous improvement and service delivery excellence through collaboration and innovation.
What You Will Bring
- A relevant tertiary qualification in Social Work, Psychology, or a related Human Services discipline.
- Significant experience in the community services sector, including team management and supervision.
- Demonstrated experience working with individuals experiencing trauma, complex needs, or chronic disadvantage.
- Strong communication, problem-solving, and relationship-building skills.
- Commitment to trauma-informed, person-centred, and culturally responsive practice.
What We Offer
- Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
- Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
- Sorry Business and Ceremonial leave (up to 10 days)
- Becoming part of our Burra Burra Network – a pastoral care network where regular group and topic-specific yarning circles are hosted to bring an awareness of the support and opportunities available
- Access to EAP and health & wellness initiatives incl Fitness Passport
- Ongoing training and development opportunities that enhance on the job skills and proficiency.
- Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
How To Apply
If you are ready to lead with purpose and help make a lasting difference in the ACT community, we want to hear from you. Apply now with your resume and a cover letter addressing the key selection criteria.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
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📌 Senior Intake Case Worker
🏢 The Salvation Army Australia
📍 Australia