Employment and Volunteer Vacancies
Commercial Revenue Assistant
About National Trust of Australia (Queensland) & Currumbin Wildlife Sanctuary
Voted one of the Gold Coast's most popular tourist destinations, Currumbin Wildlife Sanctuary is the crown jewel of the National Trust of Australia (Queensland) [NTAQ] properties. As one of Queensland's earliest nature-based attractions, the Sanctuary embodies everything NTAQ stands for—protecting, conserving, and celebrating the environmental, built, and cultural heritage of our state.
As an award-winning and iconic Tourist Destination, we are continually innovating our brand and guest experience. In 2025, we will launch a new attraction—Astra Lumina. We are now seeking Casual Commercial Outlets Attendants to support our food, beverage, and retail offerings as part of this enchanting new experience Astra Lumina is an enchanting night walk experience that seamlessly blends art, nature, and technology to inspire and captivate guests. Our Commercial Outlets Attendants will work across our commercial outlets, offering exceptional guest service to ensure that Astra Lumina guests have a memorable and positive experience.
About the Role
As a friendly and service-focused Commercial Outlet Attendant, you will support our operations through the delivery of efficient and genuine service in our commercial outlets across both Currumbin Wildlife Sanctuary & Astra Lumina experiences. You will ensure a high level of guest service, product knowledge, and upselling, alongside providing efficient delivery of service to a very high standard. You will also contribute to creating memorable guest experiences by providing friendly assistance, answering questions, and proactively engaging with guests to enhance their journey.
As part of a whole-team approach, our Commercial Outlet Attendants will assist with evening operations, including supporting guest experience, trail teams, photography sales, and other tasks to maintain the overall experience and ensure that every guest has an unforgettable Astra Lumina journey.
About You
To be successful in this role, you will have previous customer service experience (either F&B or retail), preferably within the tourism, events, or hospitality industry. Other skills we are looking for include:
* Effective communication and ability to communicate with a diverse range of people from different backgrounds
* Superior customer service and presentation
* Responsible Service of Alcohol Attainment
* Experience using point of sale systems and responsible cash handling
* Driver's License is an advantage (for buggy use in park)
* Able to work evenings, weekends, and holidays as required by the attraction's operating hours
* Be prepared to work in an outdoor environment, with walking and lifting necessary, and in a workplace that has native wildlife such as birds and reptiles
What We Can Offer
Just as our charter is to protect, conserve, and celebrate the environmental, built, and cultural heritage of our state, we are committed to ensuring our team members are protected, cared for, and celebrated We offer current and future team members:
* Free on-site parking
* Tertiary education partnerships for access to recognized qualifications
* Flexible working arrangements and study leave
* NTAQ Team Member Card offering unlimited entry to Currumbin Wildlife Sanctuary and other SEQ sites, along with generous retail and food & beverage discounts
* Currumbin Wildlife Sanctuary family & friends passes
* Access to over 470 fitness facilities through Fitness Passport for you and your family
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