Job Opportunity: Digital Customer Experience Coordinator
The role involves coordinating and producing digital customer experiences along the customer lifecycle to embed automation, optimization, and digital thinking across a range of customer touchpoints.
Key Responsibilities:
* Develop and coordinate customer journey mapping across channels.
* Support the company with web updates, including setting up webpages, documentation, training, web triage, and testing.
* Contribute to CRM strategy, segmentation, and data governance and plan, including driving audience management and segmentation practices.
Required Skills and Qualifications:
* Experience with digital analytics, including the development of dashboards and reports.
* Experience with segmentation approaches, technologies, and cross-channel audience management.
* Experience using marketing automation platforms, preferably Acoustic.
* Experience using various content management systems for web content publishing.
* Qualifications and experience in marketing, communications, or digital.
Employee Benefits:
* Complimentary ballet tickets.
* Salary Packaging & Novated Leasing options.
* Corporate Health Insurance.
* Company Paid Parental Leave - 14 weeks for eligible employees.
* Discounted onsite parking (Melbourne).
* LinkedIn Learning with La Trobe University.
* A world-class architecturally designed open-plan head office in Southbank, Melbourne.
* Generous partner discounts and offers.
Employee Wellbeing:
* Access to our onsite general practitioner (bulk billed).
* Employee Assistance Program - free confidential advice and counseling services.
* Discounted memberships at Elixir Health Clubs and KAYA Health Clubs.
Diversity and Inclusion:
We are committed to cultivating and sustaining an organization that is equitable, fair, and inclusive. Our aim is to become a truly inclusive organization with a workforce that reflects Australia today.
Our Values:
* Ambition.
* Boldness.
* Inclusivity.
* Respect.
* Responsibility.
Why Work With Us?
Join our team and contribute to shaping the future of digital customer experiences.