Company Description
The Novotel Barossa Valley Resort, located just over an hour's drive from Adelaide, South Australia, is nestled amidst the renowned vineyards of the Barossa Valley. This serene retreat offers stunning views of the Barossa Ranges and features contemporary accommodations with modern amenities such as private balconies and ergonomic workstations.
Guests can enjoy various outdoor facilities like tennis courts, a heated swimming pool, and walking trails, along with relaxing experiences at the Endota Day Spa. The resort is also home to The Cellar Kitchen, offering exquisite dining with local produce paired with South Australia's finest wines. With its prime location and exceptional facilities, the resort is a top destination for business, leisure, and family getaways.
Role Description
This is a full-time, on-site role in The Valley, SA, as a Front Office Assistant Duty Manager. The successful candidate will oversee front office operations, ensuring the delivery of exceptional guest experiences.
Responsibilities include managing guest check-ins and check-outs, handling reservations, coordinating with various departments to ensure seamless service, and providing support to the front office team.
Additional duties include addressing guest inquiries, monitoring administrative tasks, and maintaining a professional and welcoming atmosphere throughout the resort.
Qualifications
* Strong Interpersonal Skills and professional Phone Etiquette to interact effectively with guests and team members.
* Experience in Appointment Scheduling and Administrative Assistance tasks.
* Proficiency in Clerical Skills and attention to detail for managing front office operations and records.
* Excellent organizational and problem-solving abilities.
* Ability to handle a dynamic and fast-paced environment while maintaining a positive attitude.
* Prior experience in hospitality or customer service is an advantage.
Seniority level
Entry level
Employment type
Full-time
Industries
Hospitality
#J-18808-Ljbffr