Senior Business Analyst
We are seeking an experienced Senior Business Analyst to join our team in a project/delivery role. The ideal candidate will have a high level understanding of all aspects of digital asset changes and the digital asset life cycle, with experience implementing change across a variety of digital processes.
This is a great opportunity for someone who is passionate about delivering business solutions and working collaboratively with stakeholders to drive results.
Key Responsibilities:
* Work with several stakeholders across the business to proactively discover requirements and facilitate workshops.
* Use appropriate systems, tools and processes to synthesise information accurately, completely and coherently to produce designs that realise Tribe/Squad and/or Project outcomes.
* Adept at Suncorp's WoW to elaborate on requirements, create acceptance criteria, compile story cards/user stories and estimate effort.
* Apply sound comprehension of Suncorp business context including strategy, key systems/process, and critical issues/constraints.
* Solve business and technical problems using a methodical and consultative approach.
* Support testing, change management, training and business roll-out of solutions.
* Document current and future-state processes (as-is/to-be).
* Manage risks, issues and change requests using established tools and frameworks.
Requirements:
* Minimum of 4 years' experience as a Senior Business Analyst working in the Digital domain.
* High level understanding of all aspects of digital asset changes and the digital asset life cycle.
* Experience implementing change across a variety of digital processes including Sales, Service, Renewals, Payments, Claims, Mobile, Web and AI.
* Experience with customer journey and expertise to work with UX designers, and developers to come up with optimal technical solution to a business problem.
* Experience with eliciting and defining business requirements, and translate into technical requirements for developers.
* Experience in Agile ways supporting tools including but not limited to JIRA, confluence and using these tools for documenting, planning and tracking requirements.
* Experience in building and influencing successful business relationships.
* Experience in creating user stories, defining as-is to-be processes and managing risks/issues/change requests.
Benefits:
* Discounts and offers on a range of retail favourite stores as well as insurance products.
* A range of flexible working and leave options.
* Invest in your brighter future with ongoing study support and career development programs.
* Give back to our communities with payroll giving, donation matching and paid volunteer leave.
About the Role:
This is an exciting opportunity to join a large community of ~250 business analysts at Suncorp and be part of something bigger.
You will have the opportunity to work with one of Australia's leading Insurers to help shape digital strategies and deliver business solutions that make a meaningful difference for our customers and our communities.