As a patient billing supervisor, your key responsibilities will involve collaborating closely with the Director of Patient Financial Experience to assign tasks, monitor staff performance and address escalated patient inquiries.
To effectively develop and evaluate plans for addressing patient billing concerns and improving satisfaction, it is essential to monitor vendor quality and manage incoming mail and electronic documents.
The ideal candidate should hold an Associate degree in business, finance, accounting or a related field. Three years of experience in the healthcare industry involving patient financial issues, coupled with one year of supervisory experience, are also required.
Familiarity with Revenue Cycle processes, insurance, and health requirements is crucial. Additionally, experience working in a call center environment is preferred. The ability to establish standardized operating procedures and interact effectively with patients is vital.