Why Join Us? Great salary: $80,028 - $86,614 + super (negotiable)Transitional housing (subject to availability)Health perks: Private health discounts, gym membershipsFlexible work options to suit your lifestyleCareer development: Ongoing training and clear progressionSalary packaging & co-matching superSupportive team culture in a close-knit, impactful organisation Your New Role We're seeking an IT Service Delivery Officer to keep our digital systems running smoothly and support a broad range of users across the City of Kalgoorlie-Boulder. You'll deliver first- and second-level support, manage assets, and contribute to tech upgrades and system improvements.Key responsibilities include:Handling ICT service requests and incidentsManaging service performance to meet SLAsSupporting tech upgrades and deploymentsMaintaining IT asset records and documentationEnsuring compliance with ICT security policiesProviding end-user training and troubleshooting support What You'll Bring Tertiary IT qualification or 2+ years in IT support/deliverySkills in Microsoft 365, Azure AD, Teams, SharePoint, IntuneKnowledge of networking, desktop/mobile environmentsFamiliarity with ITSM tools and frameworks (e.g., ServiceNow, ITIL)Strong communication and problem-solving abilitiesA collaborative, user-first mindsetMust-have: WA 'C' Class Driver's Licence Satisfactory National Police Clearance Ready to join a vibrant team making a real community impact? Click "Apply Now" to start your next career chapter with the City of Kalgoorlie-Boulder.