The role of Customer Service Team Member is a key position in our organization, requiring an individual who can effectively deliver store operations and support a sales-focused culture.
Responsibilities
* Ensure seamless store administration, including cash handling, tendering transactions, and stock management to maintain profitability.
* Manage customer enquiries and contribute to marketing initiatives.
* Contribute to financial performance through effective inventory management and expense control.
* Coordinate sales channel fulfilment according to established procedures.
* Cultivate a positive store experience for customers and resolve complaints efficiently.
* Promote The Good Guys brand and enhance the in-store experience through quality merchandising and presentation.
* Maintain and develop sales skills and product knowledge through available online platforms and development opportunities.
Key Qualifications
To excel in this role, the following competencies are essential:
* Customer Focus - Prioritize customer needs and preferences.
* Results-Driven - Achieve results consistently, even under challenging circumstances.
* Self-Awareness - Utilize feedback and reflection to improve personal strengths and weaknesses.