We're looking for a passionate customer service guru to provide a 1-call resolution experience in the waste collection business. You will create excellent customer experiences through Growth & Sales activities which include client retention, customer service and generation of revenue growth through outbound sales. You will be working an eight-hour shift between the hours of 8am - 6pm Monday - Friday. If you have phone based sales & retention experience OR have knowledge of working in waste services this is the role for you! What's on offer $48 - 51 per hour (based on experience), six month contract likely to extend/go permanent. A close knit team environment that prioritises inclusion and collaboration. Opportunity to work with and learn from a variety of departments across the business. What you'll do Drive sales revenue opportunities through campaigns focusing on new business in strategic Market / Territory sectors. Pro-active management of new leads Respond and manage service cancellation requests through understanding and proactively providing solutions to retain customers Identify opportunities to renew, upsell and maximise organic growth revenue from existing customer base via Health checks and strategic EDM campaigns. Identify and propose tailored customer solutions Build rapport with customers and provide exceptional Customer Experience. Coordinate with the logistics team and utilise tools to increase growth and profitability for customers based in select geographical areas Provide customer reporting as required Undertake other duties in accordance with your position as directed by the Customer Experience Supervisor & Team Leaders What you'll need to be successful Outgoing, confident, organised, reliable and well presented. Proven sales experience and ability to work within KPIs and sales targets OR experience within the waste industry. Minimum of 2-3 years experience in a phone based Sales Role. Managing customer relationships. Communicating and negotiating outcomes or solutions to internal/external customers. Professional telephone manner- listening, questioning, empathy, clear client outcome and professionalism. Experience using SAP and/or Salesforce. Typing speed of 60 wpm and 80% or more accuracy. This is an awesome role for someone with a passion for delivering an exceptional customer experience, who enjoys working independently, in a team environment. If you have any questions regarding the role please contact Kelly on 020 8346 6707 or ****** Apply for This Job