At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.
When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you'll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we'll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.
Join #TeamAmex and let's lead the way together.
Create digital experiences that enhance our customers' lives at every touchpoint.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences from payments to rewards to servicing that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers' lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.
**Functional Context of the Role**:
It begins with a Card Member using their American Express Card at one of our millions of Merchants around the world. The Network & Acquirer Solutions (NAS) team is at the heart of the American Express enterprise, powering millions of transactions through our global payments processing network, which we develop and manage.
NAS is unique within the enterprise. We work across almost every business unit within the organization as well as interact with external partners and key industry stakeholders. We are known to be intellectually curious and problem solvers as we tackle the most imperative initiatives facing the payments industry today like securing online transactions and enabling faster, more convenient ways to pay. A role within NAS will challenge you to broaden your skillset and industry acumen, while giving you the chance to be part of driving enterprise growth and helping deliver on our brand promise of trust, security, and service.
As a Manager/Sr. Manager within the Partner & Product Enablement team, you will be responsible for leading a team dedicated to onboarding recent customers to transact on the American Express Merchant and Partner Networks, as well as deploying new products with existing ones. This includes supporting these customers during their set up, connectivity and certification phases. You will have the opportunity to work with an array of external customers (e.g., acquirers, issuers, point of sale terminal providers, merchants, processors, aggregators, etc.), and internal peers and stakeholders.
**Responsibilities**
**Principal accountabilities include**:
- Leading a team dedicated to onboarding, connecting, and certifying external customers so that they can exchange data with other network participants according to the specifications supported by American Express.
- Develop and manage relationships with multiple internal stakeholders, to ensure a proactive understanding of the demand pipeline, and manage resource capacity by collaboratively agreeing project priorities.
- Collaboration without authority to influence internal partners.
- Support and provide consultancy to our external customers about our certification processes and tools.
- Support the upgrade of our tools, processes, and documentation whenever changes are required by regulation, new product launches, and technical developments in the industry.
- Support the development and production of metrics and benchmarks (such as service levels, quality, financials, etc.) that are used to monitor and measure performance.
- Engage with and implement changes to drive to global processes and advocate the adoption of automated testing tools and solutions.
- Ensure effective process controls, and governance.
**Past Experience**
- Experience in a Team management /People leadership Role
- Payment industry and transaction processing knowledge
- Proven track record of innovation
- Project Management experience
**Academic Background**
- Graduate/Post Graduate degree (B-Tech/Engineering will be preferred)
- Functional Skills/Capabilities
- Lead teams to ensure the highest level of performance as well as motivate them through coaching, and career planning.
- Must be able to communicate effectively with external business