Overview
This range is provided by SMAART Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$145,000.00/yr - A$145,000.00/yr
About the opportunity:
We are looking for an experienced and driven Contact Centre Manager to lead a high-performing, outbound sales operation within the Insurance sector. This is a senior leadership role with full accountability for results, culture, and growth. It is an office-based role in Brisbane, with hands-on leadership and daily visibility with the team.
Reporting to the Head of Sales, you will lead a team of six Team Leaders and more than eighty sales consultants. Your focus will be on lifting sales performance, embedding strong leadership capability, and creating a culture of accountability and continuous improvement. You will mentor, provide clear direction, and address performance or conduct issues as needed.
About you
You will be successful by driving sales conversions, managing attrition, and ensuring compliance in a highly regulated environment. You should be comfortable talking to numbers – sales targets, conversion rates, compliance, and productivity metrics – and be able to influence strategies across the centre.
- Minimum 4 years’ experience in outbound sales leadership within a call centre environment, ideally in a highly compliant and regulated industry such as insurance or utilities.
- Proven track record of achieving and exceeding sales targets, with the ability to lead in fast-paced, high-volume operations.
- Resilient with commercial acumen and the confidence to manage upwards as well as lead from the front.
Specifics
Salary: A$145K per year plus superannuation, with a bonus structure that rewards performance. Hitting targets could add up to an extra $36K annually, with potential for higher earnings.
This is a long-term opportunity to shape the future state of a growing business, with scope to influence strategy and culture.
- Immediate interview for an ASAP start
If you’re a hands-on leader with a strong personality, a passion for driving results, and the ability to build a motivated and engaged team, we’d love to hear from you. For questions, contact Stephanie at
Seniority level
- Associate
Employment type
- Full-time
Job function
- Customer Service and Sales
Industries
- Human Resources Services
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