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Senior case officer (melbourne)

Melbourne
Haylo People
Posted: 19 November
Offer description

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Direct message the job poster from HAYLO People

Business Manager, Personal Injury |

About the Role

You’ll be responsible for managing a diverse portfolio of workers compensation claims within a self-insurance model. You’ll take ownership of end-to-end case management, collaborating with internal stakeholders and business partners to achieve sustainable return-to-work and claims outcomes.

Key responsibilities include:

- Managing a portfolio of workers compensation claims across multiple jurisdictions
- Applying legislation and internal frameworks to deliver compliant and efficient outcomes
- Providing injured employees with quality support and trusted advice
- Collaborating with key stakeholders to develop and implement effective claim strategies
- Conducting reviews and case conferences to monitor progress
- Mentoring and supporting team members in best-practice claims management

About You

- Strong technical knowledge of VIC workers compensation legislation (SA knowledge highly regarded)
- Experience in return-to-work coordination or rehabilitation case management
- Excellent communication and stakeholder engagement skills
- Proven ability to manage multiple priorities and meet deadlines
- A cooperative, proactive and solutions-focused mindset
- Tertiary qualifications in allied health, injury management or a related field (preferred but not essential)

Why You’ll Love This Opportunity

- Salary up to $110,000 + super
- Hybrid Options - 3 days in office / 2 days remote
- Work with one of Australia’s most respected, large-scale self-insured employers
- Join a supportive, people-first culture that values collaboration and continuous improvement
- Contribute to meaningful outcomes that support worker recovery and wellbeing

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.

HAYLO People is a specialist recruitment agency supporting the Personal Injury & Insurance industry. For more information or to discuss this role further, please contact Adam Coyne - or

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