Are you a seasoned IT technician looking for your next challenge?We’re a fast-growing Managed IT Services Provider seeking a Senior Technician to join our Melbourne team. In this key role, you’ll act as a senior escalation point, help manage workloads, mentor junior staff, and support larger client environments and projects.What you’ll be doing:Act as the escalation point (Level 3) for complex technical support issuesOversee and manage daily ticket workflows across the support teamTrain and mentor junior technicians, helping build team capabilityManage technical aspects of larger client environmentsAssist with the delivery of technical projects, upgrades, and migrationsWhat you’ll bring to the role:Experience working in a fast-paced MSP environmentStrong communication skills and client service mindsetAbility to document processes and share knowledge across the teamStrong knowledge and hands-on experience with:Cisco routers and switchesUnifi / Ubiquiti wireless networksWindows Server, Group Policy, Active DirectoryMicrosoft 365, Intune, and Endpoint ManagerHighly regarded (but not essential):Certifications in Microsoft, Cisco, CompTIA or similarExperience leading infrastructure deployments or migrationsExposure to project delivery in client environmentsWhat we offer:Competitive salary based on experienceSupportive team culture and professional developmentWork across a variety of modern technologiesOpportunity to grow into project or team leadership rolesSound like the right fit?Apply now with your resume and a brief cover letter telling us why you’re the right person for the job. We look forward to hearing from you!How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as an Information Technology Technician?Do you have a current Australian driver's licence?Do you have a current Working With Children (WWC) Check?Do you have a current Police Check (National Police Certificate) for employment?What's your expected annual base salary?How much notice are you required to give your current employer?
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