First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa, and Ireland. We are a stable and focused company, with over 15 years of consistent growth, continually winning new clients and evolving our solutions.
We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision, and strong leadership. We only hire the best people and are seeking an exceptional IT professional with a deep understanding of Managed Services and the needs of mid-tier clients.
We are looking for the best Unified Communications Technician in Australia. Why consider joining First Focus? What makes us better than your current employer?
* We understand the challenges faced by UC specialists and support you and our clients to ensure you have time for training and development.
* We seek the best clients for our team to work with, as well as the best people to support our clients.
* We recognize that great UC professionals value variety, customer relationships, and new challenges.
* We find and retain the best: the best Service Desk, Account Management, Team Leaders, and team!
Role
To be the right fit for this role, you will have growing experience in the telecommunications industry and unified communications, with competence across various UC technologies. Specifically, experience with UCaaS solutions like Microsoft Teams and Zoom is essential, and you're looking for your next big career step. This role offers opportunities for growth and development.
In this role, you will:
* Support and enhance UC solutions for SME and mid-sized customers
* Provide remote and occasional onsite support for voice infrastructure and related technologies
* Troubleshoot and resolve a wide range of UC issues
* Participate in occasional UC project work
Success in this role requires:
* A passion for and growing understanding of telecommunications, especially Unified Communications
* Experience troubleshooting and performing changes in UCaaS solutions
* Knowledge of Zoom and/or Teams; experience with Mitel, Cisco UCS, 3CX, Asterisk, and Avaya is a plus
* Understanding of technologies such as VMWare vCenter/ESXi, Networking (DHCP, VLANs, HP Switches, Meraki), SIP Trunking/Devices, Fax over IP (FoIP)
* A self-motivated, autonomous team player who values collaboration
* Results-focused and dedicated
* Excellent communication skills in spoken and written English
* Familiarity with Connectwise is advantageous but not required
Our Values and Benefits
We emphasize transparency, support, and recognition. Benefits include:
* Competitive salary and comprehensive benefits
* Free access to Uprise, including coaching sessions
* Flexible hybrid working arrangements
* ‘ Never Stop Growing ’ — 10 paid study days annually, support for certifications, and pay rises upon certification achievement
* Internal training sessions and a resource library
* Mentorship through our FastTrack program
* Participation in our MAD (Making a Difference) Council focused on equality, charity, and the environment
* Regular social events and a vibrant team culture
We welcome applications from Neurodiverse candidates and encourage disclosure to provide tailored support, as outlined in our Neurodiversity Statement.
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