**Customer Support**
**Electronics Equipment**
**Windsor**
**Career Opportunity**
**Permanent Position**
**Our Wish List**:
- Experience with website live chat support
- Phone support
An Australian owned company in Windsor distribute their products throughout Australia and New Zealand. Products include UHF, VHF Radios, Telephones, CB Radio's and Baby Monitors. A position has become available for an experienced Customer Service/Support person to join their small team in South Windsor.
You'll love this role if you get your kicks by helping others. We're looking for someone who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.
**Responsibilities and goals you'll own**:
- Drive our Voice of the Customer program to advocate for the customer and improve our products through incorporating user feedback.
- Assist in creating a _**first class support**_ experience.
- Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
**Experience and requirements**:
- Excellent verbal and written communication skills.
- Ability to solve problems logically and critically.
- _**Flexible to work 8am to 6pm with 8am, 9am or 10am start. (8 hrs)**_
- 2+ years in a customer service position.
- Demonstrate effective time management and organisational skills.
- Ability to work well under pressure, multitask and remain focused.
- Help out in the Warehouse when needed.
- Competency in Microsoft office and general computer skills, technologically-savvy.
**Who will love this job**:
- You love making things easier for customers and colleagues.
- You are energised by interacting with and helping people.
- You love technology and you are comfortable using electronic devices.
- You're a positive person and know how to look on the bright side.
- You bring solutions to the table not just problems.
**This is an amazing opportunity to make a difference and have your work/life balance working close to home.**
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 2 years (preferred)