We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.It starts here. With Bendigo Bank… and you.Group Financial Crime Risk helps to protect the Bank, our customers and the communities we serve from the impacts of financial crime. An integrated department in Group Risk, the function helps to design, oversee, deliver and champion the activities that occur across the Bank to manage the risk of financial crime.Known internally as Card Protection Analyst, this role is responsible for the performance of a range of key support activities. This covers the completion of card fraud investigations, card fraud monitoring, the development of fraud prevention and detection initiatives and the management of card fraud reporting.The purpose of the role is to monitor and action fraud alerts and cards at risk to lower losses. You’ll also :Collaborate across teams within Financial Crime Risk to educate, prevent and investigate Financial Crime.Deal directly with customers via both inbound and outbound calls and provide specialist support to our branch network.Support the Analytics team of Card Fraud in the development of fraud prevention and detection initiatives and the management of reporting.The detailThis role is a 12 month fixed term, full-time position; Day shift is 8 : 30am – 5 : 00pm Monday to Friday.The team operates 24 / 7 and additional shifts may be available. Salary loadings apply for other shifts, weekends, and public holidays.We will consider candidates from Bendigo, Melbourne, and Sydney. We offer flexible work options that put our people first, and a hybrid model of minimum two days per week in the office, increasing to 60% in July 2025.What you’ll bring to the roleTo succeed in this role, it’s essential you bring :Demonstrated experience in an Investigative / Fraud / Scams discipline within the banking & finance industry.Knowledge of Card Fraud detection and investigation including experience with Fraud detection processes and systems.A proactive, positive attitude and the ability to maintain composure under pressure.Excellent oral and written communication skills.Ability to apply own experience and judgment to make sound decisions and recommendations and an awareness and ability to exercise discretion and integrity.Previous experience in a customer service focused role.So, why work for us?Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.You’ll also get access to a great range of benefits, including :Flexibility means different things for different people. Whether it’s hybrid work, flexible hours, a compressed work week, job-sharing or something different, our flexible work options are designed to put people first.Health and wellbeing support, including discounted gym memberships and private health.We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.Still in two minds?Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!We’re making better, bigger. And we’ll get there with you.Now’s the time to set your sights even higher – on the future you and the future career you deserve.
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