We are currently seeking an experienced and highly skilled Operations Director to oversee our daily fleet activities and drive standards in the transportation industry.
About the Role
This position will be responsible for managing and coordinating the daily operations of the vehicle fleet, ensuring the safe and efficient operation of drivers, passengers, partners, and company assets.
Key Responsibilities:
* Manage and coordinate the daily operations of the vehicle fleet
* Ensure the safe and efficient operation of drivers, passengers, partners, and company assets
* Provide support to the Customer Service team during staff shortages or emergency situations
* Conduct training and coaching for drivers in safe driving techniques and compliance with internal policies and procedures
* Implement and supervise promotional or sales campaigns initiated by the organization
* Represent the organization in meetings and negotiations with partners and clients
* Expand customer networks and business opportunities
* Prepare periodic reports (weekly/monthly), propose operational improvements
* Collaborate with other departments to optimize system-wide operations
* Respond to incidents, provide remote support and log issues accurately
Qualifications and Skills Required:
* Bachelor's degree in Business or related field
* Minimum of 4 years' experience in transportation operations
* Ability to hold a passenger Transport Safety certification
* Strong decision-making skills in high-pressure situations
* Professional driving experience (e.g. Taxi, Uber, Bus, Delivery)
* Fleet Operations management including team leadership
* Ability to train and mentor drivers
* Proficiency with email, GPS tracking systems and fleet management software required
Why Join Our Organization?
* Play a vital role in frontline transportation operations
* Be trusted with real responsibility and decision-making authority
* Work with a respectful, collaborative and fast-moving team
* Grow with an organization that values professionalism and proactive leadership