Overview
Service Desk Analyst (Level 2)
Location: Canberra (Open to Australian Citizens Only)
Security Clearance: Must hold or be eligible to obtain Baseline AGSVA Clearance
Employment Type: Full-Time | Permanent | Office Based
Salary Range: $80,000 - $90,000 per year
Are you a technically sharp IT support professional ready to step into a more advanced role? Willyama Services is seeking a Level 2 Service Desk Analyst to join our growing team of cyber-secure, cloud-savvy professionals. You’ll be the go-to escalation point for complex IT issues and play a key role in supporting enterprise environments across Microsoft 365, Entra ID, and Intune.
If you\'re passionate about secure cloud solutions and delivering quality services, this is your next move.
What You\'ll Be Doing
- Provide support for escalated technical issues across Microsoft 365 (Business and Enterprise) Azure environments leveraging Entra ID and Intune.
- Manage service requests, including device enrolment, VDI management, application packaging, and security configurations.
- Use PowerShell scripting to automate and streamline common support tasks.
- Support system administration tasks including patching, identity management, and endpoint security aligned with the Essential 8 framework.
- Mentor Level 1 analysts and contribute to documentation and knowledge sharing.
- Collaborate with senior cloud infrastructure engineers on system improvements and incident resolution.
What You Bring
- Australian Citizenship (required) and eligibility for Baseline AGSVA Security Clearance.
- 3–4 years in IT support roles, including at least 1 year in a Level 2 capacity.
- Good working knowledge of Microsoft 365 (business and Enterprise), Entra ID, Exchange Online, and Intune.
- Hands-on experience with application packaging, device compliance, and PowerShell scripting.
- Working knowledge of networking concepts (DNS, DHCP, VPN, etc.).
- Understanding of cybersecurity frameworks, particularly the Essential 8.
- Strong troubleshooting, documentation, and communication skills.
Preferred Qualifications
- Associate or bachelor’s degree in IT, Computer Science, or related field.
- Industry certifications such as CompTIA A+, Microsoft AZ/MS/SC-900, AZ-104/500, or ITIL Foundation.
Why Join Willyama?
Willyama Services is a leading Australian sovereign ICT and cyber security consultancy working with government and defence clients. We are committed to secure digital transformation and supporting the next generation of tech professionals. You’ll join a cooperative, values-driven team where your contributions have a direct impact.
Apply Now
If you\'re ready to take the next step in your IT career and contribute to high-impact, secure environments, we\'d love to hear from you.
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📌 Level 2 Service Desk Analyst
🏢 Willyama
📍 Canberra