* Casual hours
* Based in Aitkenvale
About Red Cross
Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.
About the role
The Homelessness Service Hub provides a range of information, support, housing and specialist services to assist people who are homeless or at risk of homelessness. The Hub is a single entry point to find housing and support in Townsville.
In this role you will provide individualised support to clients to identify strengths and needs and assist in setting and attaining identified goals and collaborate with other agencies and organisations to source appropriate supports. In addition, you will contribute to co-design process and adapt and innovate ways of working in order to improve Red Cross's response to the clients' needs.
What you will bring
* Sound casework support and case management experience including holistic assessment of client needs and development of case plans
* Experience in working competently with staff and clients from cultural and linguistically diverse backgrounds with respect and humility
* Well-developed interpersonal and written communication skills
* Strong computer literacy skills, including Microsoft office
* Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders (which can include statutory and law enforcement agencies)
Mandatory requirements for this role
* Valid Working with Children Check (Blue Card)
* Australian Driver Licence
Benefits that act for you, while you act for humanity
* Financial Wellbeing: In addition to your pay, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your pay. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation
* Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs.
* Career Development: Access to ongoing learning, training, and development courses
Further information
This role is covered by the Social, Community, Home Care and Disability Services Award - Level 4. Hourly rate from $44.58 per hour + casual loading + superannuation + salary packaging.
For additional enquiries, please contact Kym Musumeci on for a confidential discussion.
Applications close: 11:55PM 11 September 2025
Applications will be reviewed as they are received and the application closing date may be brought forward, therefore you are encouraged to apply as soon as possible.
While we appreciate all interest in our organisation, we won't engage with or accept candidates from agencies or consulting firms on this occasion.
Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.