Join to apply for the Solution Architect role at Capgemini1 week ago Be among the first 25 applicantsJoin to apply for the Solution Architect role at CapgeminiGet AI-powered advice on this job and more exclusive features.Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible.
Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.Job DescriptionAs a Solution Architect, you are responsible for driving end-to-end solution development for complex RFPs, with a focus on end-user services and ServiceNow platforms.
This role involves engaging with clients to understand business needs, designing tailored solutions, collaborating across functions, and producing high-impact proposal content.
The consultant serves as a strategic advisor, combining technical expertise, industry insight, and innovation to deliver competitive, scalable, and customer-centric solutions.Roles & ResponsibilitiesLead end-to-end solutioning for RFPs across end-user services (Service Desk, EUC, ITSM, Modern Workplace).
Analyze client requirements and design tailored, value-driven solutions.Collaborate with sales, delivery, pricing, and technology teams to ensure solution feasibility and competitiveness.Stay updated on industry trends and integrate innovative practices into solution designs.Develop high-quality solution documents and presentations for diverse audiences.Own ServiceNow RFP solutioning, including architecture design, effort estimation, and proposal development.Design comprehensive ServiceNow solutions across ITSM, ITOM, HRSD, and CSM modules.Conduct client workshops and discovery sessions to gather requirements and present solution options.Partner across functions to align solutions with business goals and delivery capabilities.Create compelling proposal content highlighting technical and business value.Required Skills And ExpertiseBachelor's degree in IT, Computer Science, Engineering, or related field (Master's preferred).10+ years of experience in IT services; 5+ years in solution architecture or pre-sales roles.Proven experience leading complex RFP responses and enterprise-scale solutioning.Strong expertise in ServiceNow modules (ITSM, ITOM, HRSD, CSM).
ServiceNow CSA certification required; CIS certifications preferred.Deep understanding of ITIL processes, end-user services, and modern workplace technologies.Proficiency in solution costing, effort estimation, and proposal development.Excellent communication, presentation, and stakeholder engagement skills.Strong analytical, strategic thinking, and problem-solving capabilities.Familiarity with collaboration and proposal tools (e.g., Microsoft 365, SharePoint, Teams).
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
It is a responsible and diverse group of 340,000 team members in more than 50 countries.
With its solid over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.
It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionEngineering and Information TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Capgemini by 2xSign in to set job alerts for "Solutions Architect" roles.Melbourne, Victoria, Australia 4 weeks agoSolution Architect - (12month Secondment to Singapore)Melbourne, Victoria, Australia 21 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$160,000.00-A$180,000.00 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$150,000.00-A$190,000.00 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$220,000.00-A$240,000.00 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 10 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoSouthbank, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 4 weeks agoSenior Solution Architect - Digital TransformationalMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 hour agoMelbourne, Victoria, Australia 1 week agoResident Solutions Architect, Machine LearningMelbourne, Victoria, Australia 6 days agoResident Solutions Architect, ML & GenAIWe're unlocking community knowledge in a new way.
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📌 Solution Architect (Eus)
🏢 Capgemini
📍 Melbourne