Founded in 2011 and based in Melbourne, Australia, PingCo is a pioneering technology leader transforming telecommunications with TCAP, a groundbreaking, fully automated cloud calling platform. We partner with global telecom providers, streamlining operations, cutting deployment times, and boosting revenue through zero‐touch automation and scalable solutions. As a Microsoft Certified Accelerator Partner, we integrate Operator Connect and Microsoft Teams, empowering carriers to innovate and deliver exceptional customer experiences. At PingCo, we're a dynamic, collaborative team shaping the future of voice in a fast‐evolving digital world.
Key Responsibilities
* Working with the engineers and support staff to ensure that goals and project deadlines are met
* Responding to enquiries and resolving problems concerning contracts, services, and projects
* Preparing and reviewing submissions and reports concerning activities and milestones
* Collecting and analysing data associated with projects undertaken, and reports on project outcomes
* Sharing relevant documentation and reports with project teams
* Liaising with clients to provide project updates on a regular basis and ensure satisfaction and deadlines are met
* Being point of contact for various working groups
* Assigning project to team members and following up for timely delivery
* Collect and manage incoming projects
* Update project management tool as required
* Making sure KPI's of the team are met
Key Company Expectations
* Showcase professionalism and consistently produces high quality work on or ahead of time
* Takes initiative, is a positive team member, and exhibits strong communication skills
* Project management
* 2+ years' experience in a similar role
* Service Delivery exposure
* Impeccable written and communication skills
* High level of adaptability and flexibility
* High level of proficiency in workflow design and documentation
* Exceptional interpersonal skills
* Background and knowledge in IT
* Experience with Information Technology projects
* Basic knowledge of a range of software applications
* Knowledge in telephony
* Driven and highly motivated professional who can operate within a plan but also show innovation and initiative
* Positive can‐do attitude, strong communicator, trustworthy and a team player
Desirable
* Experience with project management software
* Qualifications in ITIL
* Background and knowledge of Microsoft Cloud Services
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