**We give you a world of potential**
We have an exciting opportunity for an Account Manager to join the Computershare team.
This role sits within Computershare Plan Managers (CPM) division which is the largest provider of Employee Share Plan management services in Australia. CPM supports over 100 employee centric companies in delivering share plans and managing over 300,000 employee participants. You will be joining an organisation undergoing positive change and leading the market in innovation.
**A role you will love**
At CPM, we highly value our clients and pride ourselves in exceptional service. As an Account Manager you will use your exceptional communication skills to build and maintain relationships across a portfolio of high profile clients, to understand our client's needs and take operational ownership of client relationships, working with our stakeholders to build on these relationships and enhance the global reputation of Computershare.
**Some other key responsibilities**:
- Own overall operational responsibility of a client portfolio
- Ensure client requests are monitored and prioritised correctly including monitoring service levels and client satisfaction
- Be an SME for clients, plans, product and process, in-depth technical understanding of the system processes
- Form first level of escalation for client and internal stakeholders
- Liaise with Senior Management on the operational health of the client portfolio
- Acting as the primary interface between the client and the service delivery teams for regular and ad-hoc requests
- Host and lead regular client meetings to review service/project delivery status and event planning
**What will you bring to the role?**
- Previous experience in customer service / relationship management
- Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence
- Ability to build detailed understanding of assigned clients & close partnering relationships
- Ability to influence and manage senior stakeholders (internal and external)
- Strong negotiation skills
- Experienced in dealing with commercial aspects related to clients
- Solution oriented with an attention to detail
- Ability to plan and meet multiple deadlines within a fast paced, high pressure environment to consistently meet the needs of the business and our clients.
- Ability to develop technical skills
- Ability to identify and solve problems
**A company to be proud of**
Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential
**Rewards designed for you**
**Employee Share Plan.** Set aside your salary to purchase shares in our company, and you'll increase your investment when you receive a generous company contribution towards additional shares.
**Health and Wellbeing.** Our health and wellbeing rewards can be tailored to support you and your family.
**Save for Your Future.** We will support you along your retirement savings journey.
**Paid time away from work.** Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
**Employee Discounts.** We've partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, flights, accommodation, days out, and many big brand shops.
**Extra Rewards.** From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers many options.
**A diverse and inclusive place to work**
We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business, this diversity helps us to reflect better and understand our customers' needs to enable us to drive better outcomes.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
**Covid-secure**
We've kept our business running during the pandemic by moving most of our employees to remote working and creating and maintaining a safe environment for those who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing