Technical Support Specialist
We are seeking a highly skilled technical support specialist to provide technical assistance to end-users, troubleshoot and resolve technical issues, and ensure the smooth operation of IT systems. The successful candidate will work closely with other members of the team to ensure that all IT-related issues are resolved in a timely and efficient manner.
Servicing Technical Requirements
* Provide technical support to end-users via various communication channels.
* Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
* Escalate complex issues to senior members of the team as needed.
System Maintenance and Development
* Monitor and maintain IT systems to ensure optimal performance and availability.
* Install, configure, and maintain hardware and software systems.
* Create and maintain documentation related to IT systems and processes.
Key Qualifications and Skills
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* At least 2 years of experience in a technical support role.
* Strong knowledge of Windows and Mac operating systems.
* Experience in commercial IT technologies, including cloud-based services, networking, application support coding, and server configuration.
* Excellent Microsoft platform expertise, including Active Directory, Group Policy, Office 365, Intune, hybrid on-premise, and cloud/Azure-based solutions.
* Solid background in Wintel and virtualisation, enterprise storage solutions, including VMware and Hyper-V, enterprise backup solutions, data/image replication, etc.
* Familiarity with enterprise network, wireless, server, and storage hardware platforms, including HPE, EMC/Dell, Cisco, Ruckus, Lenovo, Aruba, etc.
* Strong understanding of TCP/IP, Layer 3 switching, VLANs, Routing, Firewall Security, Wireless, etc.
* Excellent communication and customer service skills.
* Ability to work independently and as part of a team.
* Strong problem-solving and troubleshooting skills.
* Experience working in or with an MSP.
The ideal candidate will possess excellent technical skills, strong communication abilities, and a passion for providing exceptional customer service. If you have a background in IT and a desire to make a difference, we encourage you to apply for this exciting opportunity.