Team Leader Customer Accounts Get the balance right - flexible working options available Ongoing career development opportunities Support the sustainable delivery of an essential service to the Lower Hunter community We are seeking a Team Leader Customer Accounts to join our Customer Solutions team with our Customer Services Division. Our Company At Hunter Water our Values define who we are as an organisation and how we behave. We strive to live these Values and it is shown in the work we do and the way in which we interact with each other. Please click here to learn more about Hunter Water's Values. We fundamentally believe in and commit to diversity and inclusion. We value an individual's unique capabilities, backgrounds, experiences and characteristics. We rely on these diverse perspectives to drive innovation and collaboration, to deliver the best outcome for our customers and communities. It is this diversity of perspectives that will enable Hunter Water to meet the challenges of the future. We strive to create an inclusive environment where there is genuine equality of opportunity regardless of people's gender, age, cultural background, religion, sexual orientation, gender identity, disability and/or family status. We encourage you to apply and welcome all applications. We are embarking on a new strategic direction to build a more innovative, collaborative and resilient organisation that is a thought leader in developing a sustainable water and wastewater future. Please click here to learn more about Hunter Water's Corporate Strategy. At Hunter Water we offer a range of employee benefits. For this position, these will include, but are not limited to: Excellent flexible working and additional leave benefits including: Additional Public Holidays, RDOs 5 days additional paid Carers Leave per annum Paid Community Service Leave 14 weeks paid Parental Leave for both parents Access to hybrid work and other flexible options Health & Wellbeing benefits including: Fitness passport Access to discounted health fund and health services Access to the Employee Assistance program Remuneration & Hours: 35 hour working week Reward and Recognition Program Base salary $110000 plus Superannuation The Opportunity As the Team Leader Customer Accounts you will provide leadership to the Customer Accounts team who are responsible for the accurate and timely delivery of meter-to-cash processes including account management, meter data management and billing processes. What you'll do: Responsible to lead and effectively manage the performance of the team, including relationships with associated contractors and supply partners. Manage and oversee the timely and accurate completion of meters-to-cash activities and processes including the on/off boarding of customers, creation of new accounts, meter reading and meter maintenance, billing processes and associated functions. Closely monitor individual and team performance, conducting regular feedback sessions and development opportunities including implementing strategies to drive team success. Ensure the timely resolution of customer enquiries and complaints across the team in a professional and comprehensive manner. Ensure processes and work undertaken by the team is compliant with regulatory and audit requirements,policies, standards and procedures. Contribute to pricing for residential customers to support IPART pricing submissions, budgets, forecasts and reporting. Supporting and delivering a culture of continuous improvement and process efficiency. What you'll need to be successful: Essential Criteria: Qualifications in business, management or related fields or equivalent work experience in these areas Experience developing and leading high-performance teams in a busy operational work environment Business/commercial acumen with a strong focus on customer service Highly proficient problem solving and negotiation skills Strong ability to plan, organise, prioritise and coordinate team workflow High level of written, oral and interpersonal skills including the ability to manage difficult or sensitive conversations with empathy and clarity The ability to coordinate cross functional teams to optimise efficiency and resolve challenges Highly developed computer literacy including the use of Microsoft Office Suite Desirable Criteria: Knowledge of and application of Hunter Water's account and billing policies, processes and pricing and regulatory structure Experience with billing and meter reading systems or similar digital platforms Application Steps: To be considered for this position applicants must submit a cover letter addressing the Selection Criteria above and provide a current resume. Please click to view the click here. Application closing date: Monday 17 April 2025 Interested? Apply Now! Contact : Donna Stephen Phone : 0427 824 395 We are proud to be an Inclusive Employer committed to Inclusion, Diversity & Equity. People with disability, women and Aboriginal and Torres Strait Islander candidates are encouraged to apply. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in contact with the recruiter. Employment with Hunter Water Corporation may be subject to pre-employment checks including but not limited to criminal background checks, functional assessment, drug and alcohol testing and psychometric assessment for preferred external applicants.