About the Role
ACT Mobile Locksmith is seeking an Admin Assistant to join our team. Full-time or part-time hours available, Monday - Friday. The office is located in Mitchell, ACT.
This is a new position, assisting the existing office manager due to our recent growth. The main tools we use are: ServiceM8, Google Workspace & Slack
Duties will include:
* Answer incoming phone calls and emails, providing professional and courteous responses to customer inquiries
* Schedule appointments and manage the locksmith's schedules
* Dispatch technicians to jobs efficiently
* Handle general customer communication and follow-ups
* Perform light administrative tasks such as data entry and maintaining customer records
* Receive and unpack deliveries of stock.
Requirements & Qualifications:
* Excellent phone etiquette and strong communication skills
* Highly organized with the ability to multitask in a busy environment
* Reliable, detail-oriented, and able to work independently
* Previous administrative or customer service experience required
* Experience in a trade or service business (e.g., locksmith, plumbing, electrical) is a strong advantage but not mandatory.
* Experience with ServiceM8 job platform is a strong advantage, but not mandatory
* Ability to pass a police background check
About the company
ACT Mobile Locksmith is a local family-owned and operated business, servicing the ACT region. We currently have a team of 6 Locksmiths and a full time office manager.
We primarily do standard residential locksmithing. Our focus is on doing good quality work and providing a high level of customer service. We have a really good culture amongst our small team, and we are looking for the right person to join us.
Why Choose Us
We are a well-respected local company that highly values work-life balance. The company is run efficiently and is a great place to work. We are paper-free and have good systems in place to make your day run as smoothly as possible.
We will supply you with everything you need to succeed. Iphone, Uniforms, & computer.
Benefits:
* Part time or Full time hours available
* Great working environment
* Good work/life balance
* Company phone and uniform & computer supplied
* Overtime paid for every single minute you work