About the Role:
As a Passenger Service Delivery Agent, you will be responsible for ensuring timely, efficient, professional and safe passenger service functions. This includes check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met.
Key Responsibilities:
Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner. Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines. Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
Primary Duties:
- Deliver exceptional customer experience for all clients
- Perform passenger check-in duties and other tasks related to passenger service
- Complete required paperwork and reports on time
Requirements:
A minimum of 2 years' experience in customer service-oriented roles. Experience in dealing with difficult situations with clients, and managing high volume, personalized customer service. Ability to handle pressured and stressful job situations successfully. Teamwork and communication skills are essential. Knowledge of baggage handling procedures and ability to assist special needs passengers.