Summary
Posted: Sep 12, 2025
Role Number:
Description
Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals. Assist with recruiting, training, developing, and retaining a diverse, high‑performing team. Actively participate in floor leadership by interacting with team members and customers throughout the store, modeling what good looks like, and ensuring business priorities and exceptional customer service are met. Address customer and team member concerns and escalations, partnering with leadership and key business or People partners when appropriate. Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas. Maintain and uphold company policies and procedures, protecting all company assets, including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn. Demonstrate Apple's values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.
Minimum Qualifications
* Be available to work a schedule based on business needs that may include nights, weekends, and public holidays, reliably attending work as scheduled, in line with local laws and approved accommodations.
* Be proficient in English and the local language, both written and spoken.
* Have experience leading others in retail, sales, or a related field.
Preferred Qualifications
* Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
* Follow through on commitments and establish mechanisms to encourage others to do the same.
* Instill trust within the team and operate with a high level of integrity.
* Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
* Communicate with excellence, tailoring your communication style to different audiences.
* Develop others through mentorship, coaching, and effective feedback.
* Provide support and guide others through challenges while remaining calm in a fast‑paced, constantly changing retail environment.
* Resolve conflict and settle differences in productive ways.
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