5 days ago Be among the first 25 applicantsDispute Resolution Specialist– Consumer – Multilocation (12 Months Contract)At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.Let’s care for tomorrow, so we can create a better future together, for everyone.About The RoleResolve customer concerns with care, accuracy, and compliance to create a positive experience.Handle complaints and disputes with empathy, ensuring compliance and privacy matters are addressed, ensuring adherence to the General Insurance Code of Practice and ASIC Regulatory Guides.Prepare and submit AFCA notices with attention to detail, ensuring alignment with regulatory expectations and industry standards.Maintain and oversee Complaint Management Systems, fostering organization and efficiency in tracking and resolving issues.Collaborate with teams and stakeholders to enhance processes, drive meaningful improvements, and create better customer outcomes.About YouYou have a strong background in customer complaints, bringing expertise and a solutions-focused mindset.You're adaptable and resilient, thriving in a fast-paced, customer-centric environment with a passion for making a positive impact.You’re a natural organizer, skilled at planning, prioritizing, and balancing multiple tasks with care and efficiency.Your keen eye for detail ensures accuracy and excellence in everything you do.You communicate with warmth and clarity, creating meaningful connections while embodying empathy and Allianz’s customer-first values.Benefits And PerksInclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!For more details about our benefits, visit the Allianz Careers site.About Our CultureWe care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.Adjustments and supportIf you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.Join us. 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