Job Title: Care Manager
Care Managers play a vital role in ensuring high-quality service delivery to older Australians. As a leader, you will oversee a team of Care Coordinators and ensure that contract and service eligibility expectations are met across existing and new in-home Aged Care services.
Key Responsibilities:
* Ensure program compliance with legislation, standards, contracts, and internal policies.
* Lead and develop Care Coordinators, fostering partnerships with extended Aged Care teams.
* Align program services with client needs and rostering requirements.
* Develop systems for effective program management and ensure quality per legislation and funding standards.
* Conduct audits, manage risks, liaise on high-needs clients, and promote continuous improvement.
* Handle escalations and complaints, advise on program status, and support team development and growth.
Requirements:
* Leadership experience within community services.
* Understanding of local in-home Aged Care funding streams and legislation.
* Business development and networking skills.
* Experience working in dynamic, high-volume environments.
* Ability to facilitate change management and create positive team culture.
* Qualifications in Human Services or similar.
* Strong time management, multitasking, prioritizing, and organizational skills.