Key Responsibilities
* Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
* Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
* Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
* Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
* Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.
What You'll Bring
* 1+ years of experience as a GSA in a hotel or similar role.
* Proven ability to deliver warm, professional, and efficient guest service
* Strong communication skills and attention to detail.
* Experience in front office operations including check-in/out and handling guest accounts.
* Ability to build strong relationships with other departments in the hotel
* The ability to deal with multiple requests at once and maintain a high level of service.
* Familiarity with reservation systems and booking procedures.
How You Work
* Daymaker ethos — no one's too big for the small things.
* Hands‐on and non‐hierarchical — leads from the front.
* Resilient and solutions‐focused — stays calm, moves fast.
Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.
* 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
* $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
* Seasonal perks at Thredbo.
* Rapid career growth across our hotel & entertainment network.
* Paid parental leave; community & volunteering opportunities.
We welcome applicants from all backgrounds and review applications as they come in - don't wait! We can't wait to see the places your career will go with EVT.
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