**About Mary Eats Cake**
Do you want to work for a fabulous High Tea venue, located in Melbourne's Green and Leafy Eastern Suburbs? A fun, fast paced environment and exceptional culture.
You will be working within a vibrant team of dedicated hospitality professionals focused on providing an exceptional High Tea experience for our clients.
The team at Mary Eats Cake are seeking a driven and motivated functions coordinator and customer service professional to take up this exciting role within our bookings team.
**We are a fun and sassy High Tea company with two venues located in Melbourne city and the Eastern Suburbs. Through our culinary offerings, service and venue atmosphere, we endeavor to create memorable moments and an exceptional High Tea experience for all of our High Tea bookings and functions.**
**Duties include**:
- Manage high volume of sales enquiries for all functions and high tea bookings across two venues
- Liaising with clients for all their function requirements from initial enquiry and booking to invoice stage
- Responsible for all client communications
- Responsible for communication and coordination between the kitchen and all client functions.
- Liaise with other staff (Front of House and Kitchen) to facilitate booking enquiries.
- Assisting clients with on site venue visits
- Maintain quality control and manage and respond to customer feedback
- Assisting with all back-office administration
- Supporting the Bookings Manager with any other administrative duties
**Profile**
**Your skills, experience and attitude**:
- At least 3 years' experience working in a similar role in hospitality, catering or events
- An unerring determination to deliver an excellent product
- Be well-organised, self-motivated, super proactive, driven and have an ability to work independently
- High computer literacy, with strength in MS Office (and equivalent), highly proficient in the use of Google Docs (excel and word) and the ability to quickly learn new systems
- An ability to communicate effectively to clients and other departments
- Exceptional personal presentation and have a friendly and inviting phone manner
- Knowledge/experience in online ticketing booking systems is an advantage
- Can do attitude and willingness to assist wherever possible
- Be naturally warm and welcoming to our customers, whilst having the ability to be firm in company policy
- Have excellent organisation skills and be process driven
- Be flexible and adaptable to a fast paced working environment
- Be able to take on a variety of different tasks when required and able to use own initiative
- Strong attention to detail with an eye for continuous improvement.
**About the role**
You'll be part of the small but dedicated bookings team, with a focus on customer relationships and growing the business. Through your role as part of the bookings team you'll provide an exceptional customer experience.
This is a part time role, with standard hours being 9am to 4pm, Wednesday and Thursday, plus Saturdays 9-1pm.
**Beautiful Tea House in a convenient location in Melbourne's Eastern Suburbs**
**A chance to join a fast growing company with plenty of opportunity for advancement.**
**Job Type**: Part-time
**Salary**: $60,000.00 - $65,000.00 per year
Expected hours: 18 - 20 per week
**Benefits**:
- Employee discount
**Experience**:
- Microsoft Office: 1 year (preferred)
- Administration: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Ability to Commute:
- Montrose, VIC 3765 (required)
Ability to Relocate:
- Montrose, VIC 3765: Relocate before starting work (required)
Work Location: In person