APS 3 - Library Officer, Reading Room Operations
Chance to work at one of Australia's leading cultural institutions. Support the delivery of customer‐focussed library services in the reading rooms. Help connect with communities and connect communities with their national collections.
The Library is seeking to fill an ongoing Library Officer, Reading Room Operations APS 3 role in the Reader Services Section of the Engagement Branch. This position is expected to commence February2025.
Key responsibilities include:
* Providing customer‐centric services within the Library's reading rooms.
* Handling enquiries both onsite and through the Library's online and phone reference channels.
* Assisting users with Library equipment, systems and services.
* Ensuring smooth operations of the reading rooms, performing a mix of physical and administrative tasks.
* Engaging with internal and external stakeholders.
* Conducting staff training on service delivery.
* Using various online systems to enhance client services.
Required experience:
* Experience in providing library services, supporting researchers and visitors in accessing the National Library's collections.
Desirable:
* Qualifications or equivalent experience in Information Management, Arts, Humanities, or Social Sciences.
This role includes regular evening and weekend work, undertaken during the Library's advertised reading room opening hours.
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