**About Abbott**:
**Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.**:
**Working at Abbott**:
**At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to**:
- ** Career development with an international company where you can grow the career you dream of.**:
- ** Amazing health and wellness benefits and perks.**:
- ** A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.**:
- ** A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.**:
**The Opportunity**:
***This position works for medical device. Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks.**:
**Main Purpose of the role**:
- ** Individual contributor with comprehensive knowledge in the specific area.**:
- ** Ability to execute highly complex or specialized work.**:
- ** Knowledge acquired from several years of experience or specialist training in particular area.**:
- ** Works independently, applies standards yet adapts precedent and may make departures from established processes to resolve problems.**:
**Main Responsibilities**:
- **The senior level Customer Service Representative will handle enquired regarding complex and/or important products, services and promotions.**:
- ** This position will also typically receive and/or place telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures and Liaise with sales and technical staff to keep them up-to-date with customer needs.**:
**Minimum Education**:
- ** Relevant educational qualification preferred**:
***Minimum Experience/Training Required**:
- ** Previous experience in a similar role preferred**:
***Minimum Skills Required**:
- ** Experience in Customer Service in a sales environment**:
- ** Intermediate proficiency in MS Outlook and Excel**:
- ** Strong phone contact handling skills and active listening**:
**Desirable**:
- **Working knowledge of ERP and CRM systems, experience with SAP desirable**:
**Comptentencies and Attributes**:
- **Excellent oral and written communication skills**:
- ** Ability to prioritise and manage time efficiently**:
- ** Ability to logically address and resolve problems on hand**:
- ** High attention to detail**:
***Quality, Safety & Environmental Responsibilities**:
- ** Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms.**:
- ** Meet the requirements of ISO and Class A by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.**: