* Full-time permanent role - 4 on 4 off rotating roster
* Training, uniforms, and career development provided
* Operate and monitor CCTV, alarms & access control systems
Control Room Security Officer - Robina Town Centre
Trident Services Australia is seeking experienced and licensed Control Room Security Officers to join our team at Robina Town Centre. This is a full-time role working a 4 on, 4 off rotating roster.
As a Control Room Officer, you'll play a critical role in monitoring and managing safety and security operations, ensuring the wellbeing of retailers, customers, and staff across the centre.
What you'll be doing:
* Operating and monitoring CCTV, access control, and communication systems
* Coordinating and supporting security teams during incidents and emergencies
* Responding to alarms and dispatching resources appropriately
* Assisting with incident reporting, risk monitoring, and safety compliance
* Providing clear communication to centre management and emergency services
* Supporting retail centre operations and emergency response procedures
What you'll need:
* Current QLD Security Licence (with Monitoring and Crowd Control functions)
* Current First Aid and CPR Certificates
* Strong communication and decision-making skills
* Previous experience in a control room environment (retail or corporate highly regarded)
* Ability to work a 4 on, 4 off rotating roster across days and nights
* High standard of personal presentation and professional conduct
Why join Trident?
* Stable, ongoing employment at a major retail centre
* Be part of a supportive and inclusive team culture
* Work with a nationally recognised leader in integrated services
* Uniforms provided
* Ongoing training and professional development
Trident Services is a proudly Australian-owned company providing professional security services across retail, commercial, and public spaces. Known for combining safety with exceptional customer service, Trident delivers tailored solutions through trained officers, innovative technology, and a strong focus on safety and compliance.
Trident is an equal opportunity employer.
We encourage applications from Aboriginal and Torres Strait Islander peoples, individuals with disabilities, and members of the LGBTIQ+ community.