We are a high performance creative and technology company combining brand, design, digital marketing, and intelligence. We operate across Melbourne (creative, strategy, client-facing) and Vietnam (software engineering). Our next stage of growth requires a serious operator.
We are hiring a Head of Operations to own delivery, systems, and production across the group.
This is not a junior project management role. This is a senior operational leadership role for someone who has lived inside agencies and understands both creative and technical delivery. You must have deep agency experience and real exposure to software development environments.
What You'll Own
Delivery & Production
* End-to-end oversight of all creative, digital and software projects
* Capacity planning across Melbourne and Vietnam
* Resource allocation and margin protection
* Estimating, scoping oversight, and profitability monitoring
* 95%+ on-time, on-budget delivery accountability
Cross-Border Team Operations
* Daily coordination between Creative Director, BAand Tech Lead
* Seamless workflow between design and development
* Removal of friction between departments
Process & Systems
* Standardising delivery frameworks across design and development
* Improving briefing, scoping and QA processes
* Driving AI‐enhanced operational workflows
* Owning the project management stack and reporting metrics
Leadership
* Managing studio coordinators and project managers
* Raising the standard of project ownership and accountability
* Building a disciplined delivery culture
* Removing founder dependency in day‐to‐day operations
Experience Required
* 5–10+ years in a creative/digital agency environment
* Proven experience managing both design/print/digital and software projects
* Strong understanding of development lifecycles (sprints, scope control, change requests, QA)
* Experience working with offshore or cross‐border teams
* Strong commercial awareness for example, margin, utilisation and delivery risk
* Confidence to challenge scope and protect delivery standards
Location Requirement
This is an onsite Melbourne role. Remote is not an option.
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