Billing SpecialistBrunel, North Sydney, New South Wales, AustraliaAbout This RoleAdvance Careers has been exclusively engaged by an international energy business looking to grow its market share in the Australian market.
They are currently looking for a customer support specialist to join their growing team.The primary role of the is responsible for assisting clients prepare energy invoicing for their tenants within an Embedded network and resolving day to day queries, while supporting the Metering Manger and Engineering Team within the team to deliver quality services to our clients providing query resolution and database maintenance support.ResponsibilitiesEnsure billing is delivered on timeAssist in the preparation of client proposal documentsProvide effective support to clientsDevelop and support relationships with internal staff, customers and suppliers.Be knowledgeable about business products and servicesBe effective and accurate in delivery of informationEnsure A2 and bespoke databases are kept up to dateEnsure you review all and understand regulatory briefingsAttend to current data connections in A2, alerting the clients, reviewing the data and logging detailsAssist clients with access to business online portalsCo-ordinate communication between clients and service providers as necessaryRequirementsAccurate billing & data management using SmartInvoicing and A2 systems (or similar)Solid client support with clear communication and issue resolution.Process-driven with attention to compliance and regulatory updates.Confident decision-making and problem-solving in coordination with management.Tech-savvy with ability to manage portals, databases, and reporting tools.Seniority levelInternshipEmployment typeFull-timeJob functionAccounting/Auditing and FinanceIndustriesStaffing and Recruiting
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