Manager, customer programs (newcastle)

Full‐time employee position. In this role you will identify, scope and manage customer solutions for employers and brokers, developing and driving initiatives that improve the customer experience and risk management in the workplace.

Hybrid role – Newcastle or Parramatta. 12‐month opportunity. The manager will influence and collaborate with customers, partners and leaders across the business in adopting a culture of improving customer outcomes by supporting employers in preventing and reducing workplace injuries.

• Collaborate with business development and marketing teams to promote QBE Insurance solutions and solidify industry leadership.
• Lead Risk and Innovation Specialists in managing Managed Fund Claims initiatives for customers.
• Monitor project milestones and working schedules, develop and oversee financial budgets, ROI assessments, and adoption metrics for program projects.
• Proactively seek innovative solutions to enhance injured worker outcomes and work closely with customers to understand project requirements.
• Build strong partnerships with customers, intermediaries, and partners, including external service providers.

• Experience in a project management or consulting workplace.
• Workers Compensation experience preferred but not essential.
• Ability to conduct data analysis and provide suggestions for continuous improvement.
• Relationship / account management skills with both internal and external stakeholders.
• Strong presentation skills and comfort representing QBE in external environments.

• Hybrid working – a mix of working from home and in the office to enhance work/life balance.
• Thriving at our Best wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
• 18 weeks' gender‐equal flexible leave for all new parents, including paid super.
• Voluntary super contributions with company matching to maximise retirement savings.
• Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums.
• Discounts on insurance products, car hire, hotels, goods and services through various partners.