Reservations Coordinator
The role involves overseeing and coordinating group reservations of 10 rooms or more, including PCO groups, ensuring accurate setup, inventory control, and timely communication.
Responsibilities:
* Manage Group Bookings: Oversee all group reservations of 10 rooms or more.
* Customer Enquiries: Respond promptly and efficiently to customer inquiries addressing their needs in a professional manner.
Requirements:
* Strong communication and interpersonal skills.
* Excellent organizational and time management skills.
* Ability to work effectively in a fast-paced environment.
Key Performance Indicators (KPIs):
1. Accurate setup of group bookings.
2. Timely communication with customers.