Posted Tuesday, February 25, 2025 at 11:00 AMJoin Senceive, a product line of Eddyfi Technologies, and be part of a world-renowned company pushing the boundaries of technology to support essential sectors worldwide.
We focus on ensuring reliability and security by protecting critical infrastructures and assets globally, helping to preserve the planet and save lives.Our values:Innovate with a clear purposeEnsure reliability and accountabilityStay united to be strongerJoining our team means:Collaborating with experts dedicated to innovation and excellence in a dynamic environment.Becoming part of an organization that values commitment, initiative, and collaboration to achieve common goals.Joining a rapidly expanding company offering long-term development and success opportunities.Contributing to meaningful projects that create a lasting impact.We are seeking a Customer Support Technician for a full-time hybrid role, primarily working from home to support global time zones.Role overview:You will provide support for customers before, during, and after project installations, including training customers and preparing equipment for dispatch.Reporting, Location & Travel:This role reports to the Customer Support Team Lead in Australia and may require occasional national and international travel for customer support and product deployment.Responsibilities include:Clarifying customer technical requirements and briefing the production team.Setting up monitoring diagrams, users, alerts, and calculations.Supporting customer installations and investigating faults on-site as needed.Assisting with technical queries, fault reports, and managing equipment returns and repairs.Providing training via teleconferencing or on-site.Configuring equipment, packing for dispatch, and diagnosing faults.Performing minor repairs and refurbishment.Other duties as assigned.Ideal candidate attributes:Organized, flexible, and capable of multitasking under deadlines.Strong analytical, decision-making, and technical problem-solving skills.Positive attitude and high standards of task completion.Effective team player and communicator, with excellent interpersonal skills.Self-motivated and able to perform under pressure.Experience in customer service within engineering or technical environments.Proficiency with Excel and Office apps.Languages: Spanish and/or Portuguese.Surveying knowledge and understanding of IP networking.On-site experience in rail or construction is preferred.If you possess transferable skills even if you don't meet all criteria, we encourage you to apply!Senceive's wireless remote condition monitoring technology is used in 35 countries across rail, construction, and mining.
Our reliable, robust products help manage ground and structural movement, landslide risk, geotechnical behavior, and rail track movement.
Installed in minutes and lasting over a decade with minimal maintenance, our systems help mitigate engineering risks without site visits.
Since 2005, we've been designing and supporting top-tier wireless monitoring technology.
As part of the Previan group, we are growing rapidly with ambitious plans.At Senceive, diversity enriches our culture and drives innovation.
We value inclusivity and welcome applications from all backgrounds.
Joining Eddyfi Technologies means becoming part of a team committed to building a better future.
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