Key Accountabilities:
1. Develop, Coordinate, and Implement Change Management Programs
* Collaborate with project leads and working groups to identify customer, organisational, and employee impacts.
* Develop and execute change management plans aligned with strategic priorities.
* Ensure timely and effective delivery of change plans to drive organisational benefits.
* Implement quality control and risk management systems.
* Work with business leaders to ensure change is embedded, with appropriate measures to assess adoption.
2. Coach, Influence, and Collaborate with Initiative Owners
* Partner with leaders to create a shared understanding of change needs and secure stakeholder buy-in.
* Ensure sustainable change is embedded in behaviours, processes, and ways of working.
* Coach and influence leaders to ensure follow-through and benefit realisation.
* Develop and document business processes to support change initiatives.
3. Manage the Operational and Tactical Aspects of the Change Program
* Oversee day-to-day implementation of change management plans.
* Work closely with project and business managers to align technology, processes, and change efforts.
* Develop workforce plans and training schedules in partnership with People & Safety.
* Create training plans to enhance employee adoption and manage resistance.
* Implement and monitor quality control and risk management strategies.
* Track and report on change management progress at a program and project level.
Key Competencies & Skills:
* Strong expertise in change management methodologies, tools, and best practices.
* Excellent stakeholder engagement and communication skills.
* Ability to coach and influence leaders to drive change adoption.
* Strong problem-solving, analytical, and risk management capabilities.
* Proven ability to manage multiple projects and change initiatives simultaneously.
* Experience in developing training and workforce transition plans.
Qualifications & Experience:
* Bachelor's degree in Business, Change Management, Human Resources, or a related field.
* Certification in Change Management (e.g., PROSCI, Agile Change Management) is desirable.
* Extensive experience in leading organisational change initiatives within complex environments.
* Experience working with diverse stakeholders to implement sustainable business change.
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