Arrival Hall is seeking a full-time Retail Sales Manager to join our team.
The primary focus of this role is to maximise sales, revenue, and team performance across our showroom and digital channels.
You will take the lead on the showroom floor, strategically contribute to the growth of our business (in-store and online) and train & manage the retail team.
This role is ideal for a hands-on leader who loves sales, thrives in a premium retail environment and has the desire to help grow an omni-channel brand.
Candidates must have current Australian work rights at the time of application.
Sales & Growth Strategy
Act as the lead salesperson on the showroom floor, setting the benchmark for exceptional service and sales performance
Prepare sales insights and collaborate closely with directors to develop and execute growth strategies
Identify and activate new revenue opportunities, including pop-ups, trade programmes, and digital initiatives
Team Leadership & Product Expertise
Recruit, train, and motivate the sales team
Curate and lead ongoing product knowledge training, ensuring the team can confidently assist customers in selecting and purchasing our furniture and lighting collections
Manage staff rosters in line with budgets and conduct regular coaching and performance reviews
Customer & Relationship Management
Maintain high level of customer satisfaction and cultivate ongoing relationships including VIP customer interactions
Omni-channel Oversight
Assist Directors in managing the online store, identifying website improvements and opportunities for digital growth
Ensure consistent brand messaging and customer experience across the physical showroom and digital platforms
Work closely with Marketing to ensure in-store energy and expertise translate into online success
Job Requirements
Minimum 5 years retail experience, ideally within premium, design-led industries
Furniture or home décor retail experience is preferred but not essential
Flexibility to work weekends and peak retail periods as required
Minimum 2 years experience leading and managing a retail team
About Us
After 10 years of growth, Arrival Hall has evolved from a small homewares boutique into a curated destination for designer furniture, lighting, and lifestyle—complete with our own in-house cafe.
We are a brand built on connection, design and customer service.
As we look toward our next decade, we are seeking a dynamic leader to drive our showroom and online growth to new heights.
Unlock job insights
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Retail Sales Manager?
How many years of retail management experience do you have?
Have you worked in a role where you had team and or line management responsibility?
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