Excellent Salary Package
- Supportive Team
- Career Opportunities
A Technical Support Specialist Level I to provide basic, general technology support to both HATS (Helicopter Aircraft Training School) staff and students onsite at the Nowra Navy Base. The Level 1 Technical Support Specialist is responsible for providing direct technical support to end-users via helpdesk as well as in person.
Level 1 Technical Support Specialists should be comfortable managing many daily tasks and exhibit attention to detail, have the ability to effectively communicate technology issues to end-users. Individuals should enjoy working with technology, be able to offer friendly user support and work well in a team.
**Duties and Responsibilities**:
- Some Limited experience with Citrix and Thin Client technologies
- Troubleshooting of Windows 10 issues, KVM Switches, Projectors / Display Screens, HATS Thin Clients, student tablets, network printers, wireless networks and data cabling.
- Provide basic end-user account and services support (e.g. password resets) for a variety HATS systems
- Resolve End User device cabling and connectivity issues.
- Provide in-person assistance to office staff and students
- Provide a high level of customer service to staff and students
- Image Students tablets
- Update and assign assets, maintain inventory, equipment loans and returns
- Perform Helpdesk duties when required including, Log, assign and close out service tickets, Resolve and track equipment orders and returns, ship items, RMAs and status updates
- Collaborate with other level 1 and Level 2 team members to implement, maintain and improve devices, services and infrastructure
- Other related duties as assigned by the IT manager
**Required Qualifications and Skills**:
- Proficiency navigating and troubleshooting Windows 10
- Basic understanding of common principles in computer networking (e.g. IP addresses, DHCP, switches, routers, wi-fi etc..)
- Experience working with web-managed networked devices such as network printers, routers
- Experience or willingness to provide technical support to end-users using a variety of tools
- Experience or willingness to utilize remote access tools for diagnosing and troubleshooting issues remotely
- Comfortable balancing multiple tasks with regular interruptions
- Good communication, professional and well-spoken
- 2 or more years of computer support experience required. Associate's degree or related certifications.