The role of Hospitality Ambassador is pivotal in crafting unforgettable experiences for guests. As a key member of our Front Office team, you will be responsible for ensuring every detail contributes to a seamless experience.
Key Responsibilities:
* Welcome and Set the Tone:
Greet late arrivals, handle check-outs, and make every guest feel at home.
* Owning the Details:
Post charges, balance accounts, run night audit reports, and roll the date.
* Smooth Operations:
Manage room assignments, handle special requests, and prevent problems from arising.
To succeed in this position, you must be able to maintain composure under pressure, possess sharp attention to detail, and always be ready with a warm welcome. You should have a genuine passion for authentic hospitality and locally inspired experiences, a professional demeanor, a positive attitude, and a team-oriented mindset.
About Autograph Collection:
We are a growing collection of independent hotels, each offering unique and memorable experiences. We cater to The Individualist, our target consumer, who views travel as an opportunity to enrich their personal narrative. By joining Autograph Collection, you become part of a portfolio of brands with Marriott International.
This role offers opportunities for growth and development in a dynamic environment that values innovation, teamwork, and exceptional customer service.
In this position, you will have the chance to work closely with colleagues and develop strong relationships built on trust, respect, and open communication.
You will have access to ongoing training and development programs designed to enhance your skills and knowledge in areas such as hospitality, leadership, and time management.
This is an excellent opportunity to join a vibrant team of professionals dedicated to delivering exceptional experiences and exceeding guest expectations.