Lead operational excellence for critical insurance systems transformation as a Service Delivery Specialist. You’ll ensure the smooth operation and transformation of Suncorp’s core Policy Administration Systems. You’ll collaborate with internal and external teams, guiding best practice service management and supporting the transition to a current SaaS platform.
This role is a 3-day per week, 6-month max-term contract opportunity in either Brisbane or Sydney.
About The Role
You’ll provide subject matter expertise to optimise the operation of Policy Platform Systems, ensuring business needs are met. You’ll design and establish operating models for RUN operations as part of a major transformation program, conduct technical impact assessments and manage changes and incidents, ensuring effective communication with stakeholders. You’ll guide and educate operational teams on best practice service management processes and participate in on-call roster for critical production issues.
Responsibilities
- Provide subject matter expertise to optimise the operation of Policy Platform Systems
- Design and establish operating models for RUN operations
- Conduct technical impact assessments and manage changes and incidents
- Guide and educate operational teams on best practice service management processes
- Participate in on-call roster for critical production issues
What You’ll Bring
- Minimum 5 years’ experience in supporting critical business applications and infrastructure
- Proven ability to establish IT RUN operating models for critical business functions
- Strong knowledge of service management processes and ITIL frameworks
- Experience working with both internal and external operational teams
- ITIL v3 or v4 certification (desired)
We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.
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📌 Service Delivery Specialist
🏢 Suncorp Group
📍 Queensland