Technical Support and Customer Experience Officer Technical Support and Customer Experience Officer
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from RFI Technology Solutions
Human Resources Coordinator @ RFI Technology Solutions | Bachelor of Commerce
RF Technical Support and Customer Experience Officer
* Join a dynamic, fun, and supportive workplace
* Work in a modern head office based in Seven Hills, Sydney with free onsite parking, access to benefits such as an employee wellbeing / assistance program, birthday leave and 2 additional days off each year
* We embrace diversity and inclusion and support a culture where individuals of all backgrounds and abilities feel included and confident in bringing their whole selves to work
* Join a market leader in wireless products and offers the best products backed with outstanding technical support
* Company provided parking available onsite and office close to public transport
* Full product & system training provided
RFI is looking for a driven Technical Support and Customer Experience Officer who is willing to learn and adapt to new challenges. The support role will be onsite to support for RFI's business systems and is part of our CET team based in Seven Hills, Sydney. RFI's business systems and is part of our Customer Experience Team (CET) based in Seven Hills, Sydney
The Role
We are re-engineering customer experience and this new role forms part of our transformation. The role will also work closely with the field sales team to deliver great customer service.
Responsibilities
* Service customers to both meet their current requirements and develop further opportunities
* Assist customers with product selection by interpreting product information
* Source new sales opportunities through inbound lead follow-up
* Providing technical advice and support to internal departments
* Provide internal support for the Sales Team
* Answering technical and general enquiries
* Understand and support customers through all stages of their requirements
About you
* 2+ years of experience in a client facing role, help desk, technical support in wireless communications / distribution environment, and inbound sales.
* Exceptional telephone skills and strong relationship building skills.
* You will have a structured approach and experience in CRM platforms and ERP system (NetSuite / Oracle highly regarded – but not essential).
* Ability to work well in a team environment and have a strong drive for delivering customers' expectations and needs.
* Demonstrated ability to analyse processes and facilitate continuous improvement
* Ability to manage your time, prioritise tasks and problem-solve
* Strong listening and communication skills
Seniority level
* Seniority level Associate
Employment type
* Employment type Full-time
Job function
* Job function Sales and Customer Service
* Industries Appliances, Electrical, and Electronics Manufacturing
Referrals increase your chances of interviewing at RFI Technology Solutions by 2x
Sign in to set job alerts for "Technical Support Officer" roles.
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Millers Point, New South Wales, Australia 2 weeks ago
Ultimo, New South Wales, Australia 3 weeks ago
Frenchs Forest, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia A$425.00-A$450.00 4 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Silverwater, New South Wales, Australia A$90.00-A$100.00 2 weeks ago
Millers Point, New South Wales, Australia 1 week ago
Macquarie Park, New South Wales, Australia 1 month ago
Millers Point, New South Wales, Australia 1 week ago
Senior Technical Support Engineer (Windows Directory Services)
Sydney, New South Wales, Australia 4 weeks ago
Technical Support Engineer - Windows Performance
Revesby, New South Wales, Australia 1 week ago
Warriewood, New South Wales, Australia 4 weeks ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 5 days ago
Senior Technical Support Engineer - Windows Directory Services Technical Support Engineer - Windows Networking Technical Support Operator - Photographic Imaging
Sydney, New South Wales, Australia 2 weeks ago
Associate Solution Engineer (Technical Support)
Sydney, New South Wales, Australia 5 days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
J-18808-Ljbffr
Create a job alert for this search
Customer Support Officer
• Blacktown, New South Wales, Australia
#J-18808-Ljbffr