Operations Infrastructure Specialist, Data Centre
North Ryde, NSW, Australia
Job Description
What's the role?
The Infrastructure Operations Specialist (2-year max term contract) plays a key role in maintaining the stability and reliability of Westpac's Data Centre operations through diagnostics, hardware support, incident resolution and strong adherence to security, safety and compliance standards, while continuously improving operational efficiency.
* Perform diagnostics, troubleshooting and basic configuration support to resolve infrastructure issues efficiently
* Install, replace and remove devices and components, including storage media sanitisation and destruction
* Manage and prioritise trouble tickets to maintain high system reliability and service availability
* Work closely with internal teams and third-party vendors while following data centre, logistics, security and safety processes
* Support continuous improvement by adhering to ITIL practices, identifying process gaps and contributing to operational efficiency initiatives
This is a 2-year max term role.
What do I need?
* Entry level knowledge of Windows Operating Systems
* Basic knowledge of data centres, data cabling and cable management preferred (but not essential)
* Excellent customer service, communication skills and a 'can do' attitude.
* A desire to learn about data centres, data cabling and cable management.
* Ability to self-manage assigned tasks to high quality and time.
* Ability to work as part of a 24 x 7 operations support team.
* Personal transport is essential to travel to some Westpac Data Centre locations.
* IT related Degree/Diploma/Certificate IV graduate
Benefits
* Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
* Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help grow your career within the bank.
* Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
EEO Statement
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
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