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Intake Worker
Location: Lewisham Employment Type: FP - Full-Time Ongoing Department: Carer Intake Team - Alana's Team
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Permanent Full-Time opportunity| Part-Time 22.8 hours considered Lewisham Based | Hybrid working | Mainly Remote with occasional office attendance $43.45 per hour + Super + Salary packaging
This is an exciting opportunity to join our program during a period of rapid growth!
Recruiting for an evening shift Intake Worker covering 12pm - 8pm or 1pm - 9pm.
We’re thrilled to expand our passionate and skilled team of professionals who provide phone counselling to carers dealing with anxiety, stress, and depression while caring for loved ones with disabilities, medical conditions, mental illness, or age-related fragility among others. In this role you will be able to utilise your warm and caring personality and calm and competent organisation skills, to support carers nationwide at point of intake to the Carer Gateway National Counselling Service.
What You’ll Be Doing…
The overarching purpose of the Carer Gateway is to support carers to build their capacity to sustain their caring role. The Carer Gateway National Counselling Service provides a crucial platform for carers across Australia to engage with credentialled, experienced & compassionate counsellors to reduce stress and isolation and improve wellbeing. The multifactorial impact of caring experiences on both mental and physical health are often very complex and unique to each caring situation. Our purpose is to support carers earlier in a proactive way by fostering wellbeing and sustainability in their caring role.
We are looking for Intake Workers to support the Carer Gateway National Counselling Service by providing phone intake and assessment of the eligibility of carers across Australia. The Intake Worker role is key in supporting, engaging, containing, providing information as well as referral options to callers at their first contact with our service. This role is also responsible for gathering sensitive personal information and allocating the carer to a counsellor via our client record management system (CRM) as well as playing a key role in supporting the administration of our quality assurance and management processes.
This is an excellent opportunity to work in a very positive and professional team of experienced counsellors and to utilise your valuable skills and gain more experience to support carers nationwide.
You will have the support and collaboration of an Intake Team Lead as well as an experienced counsellor throughout your shift.
What You Will Need…
Completion of relevant tertiary qualifications in counselling, community services, mental health social work, or related areaDemonstrated skills in providing professional telephone intake services, including assessing immediate risks and providing crisis support to clientsExcellent communication, interpersonal and teamwork skillsAbility to work autonomously in a digital based service (call centre) is essentialMaintaining a focus on Safety and Wellbeing of carers and their families by ensuring appropriate responses in crisis situations and therefore a demonstrated knowledge of child protection, domestic violence best practice and suicide protocols are also requiredHigh level experience working with multiple systems including electronic customer record management system(s) (CRM) or similar and Microsoft applicationsExperience in working with individuals caring for people with a disability, dementia and/ or mental health concerns will be highly regarded
Our Benefits Include…
Professional Growth: Tailored professional development opportunities to support your career ambitionsWork-Life Balance: Embrace flexibility, hybrid working arrangements (majority work from home), family-friendly organisationTax Savings: Maximise your income with generous salary packaging, reducing your tax and increasing your take-home payGenerous Leave: Above-award annual and personal/carers leave, extended parental leave, celebration daySupportive Team: Join a friendly and supportive team that values your contributionsWellbeing: Fitness Passport, free access to a premium mindfulness app, EAP counselling, yearly flu vaccinations, and a variety of wellbeing activities to make your workday more enjoyable
Who Are We And What We Do…
CatholicCare Sydney is a leading non-for-profit agency supporting people from all walks of life. We are an organisation that promotes diversity and inclusion and commits to the growth and wellbeing of our staff, empowering them to make positive change and influence in the community. CatholicCare Sydney is the official social services agency of the Catholic Archdiocese of Sydney and a certified Family Friendly Organisation.
We encourage applications from people of all ages, nationalities, abilities, and cultures - including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.
Choose a workplace that cares about your growth, happiness, and well-being. Join us today!
To be considered for this role, you will need to attach your resume and a cover letter addressing how your skills, knowledge and experience meet the requirements of the role. Please indicate within your cover letter that you understand you are applying for this role in the evening shift (12-8pm or 1-9pm). Applications that do not address the selection criteria or provide a resume only will not be considered.
Applications for this position close on Friday 6th March 2026. Please submit your application as soon as possible as shortlisting for this position will commence immediately. Unsuccessful applicants may be placed on an eligibility list for future employment.
For enquiries and additional information please contact Kulsum Thakore, Talent Acquisition Partner at CatholicCare Sydney at +61 .
CatholicCare requires the preferred applicant to undertake a National Criminal History Record Check prior to employment and will also require a Working with Children Check.