As the Salesforce Support Officer, you will be responsible for the day-to-day support and administration of our Salesforce environment. You will work closely with our internal IT support team on assigned Salesforce helpdesk tickets and Salesforce implementation tasks.
What you will do:
* Developing and maintaining RICs Salesforce business application
* Creating and maintaining application solution documentation, including for the end user
* Identifying areas for improvement on the Salesforce business application outside of business-initiated change and delivering technical change to support
* Reviewing business cases for change to the Salesforce business application, including business and technical analysis on the request, developing business requirements, acceptance criteria and technical requirements, providing solution design, technical build to implement solutions, system testing along with promoting a culture of continuous improvement, and adoption of Salesforce initiatives
* Demonstrations on upcoming changes to the Salesforce business application
* Identifying and resolving Salesforce technical debt
* Triage of all Salesforce Helpdesk requests as first line of support and identifying Salesforce issues to build out backlog for technical delivery
* Onboarding new users, developing documentation and providing training and first line user support on Salesforce functionality
* Collaborate across the RIC, especially with Information Technology and other business stakeholders to support data integrity and operational reliability of our standardized business analytics, tools and processes
* Supporting the RIC in cross-functional projects and strategic changes to systems and processes
* Other duties as required.
You'll be proud of:
* Working for an organisation that helps to build a stronger Australia through thriving regions
* Joining a workplace that is bold and acts with purpose, is down to earth, and embraces difference and acts as one.
* Contributing towards improved capabilities that meet the emerging needs of the business
* Discover why the RIC is a great place to work at
Is this job for you?
* Located in Orange, NSW with flexible work options considered
* Generous employment conditions such as paid Christmas shutdown leave, salary sacrifice options, health & fitness reimbursement and more
* 12-month contract
* Salary range $111,070 to $123,411 per annum + superannuation
About you?
* A strong customer service focus
* Very high-level verbal and written communication skills, with the ability to communicate technical information in a clear and concise manner to technical and non-technical users
* High attention to detail
* Ability to develop and foster strong working relationships with all key stakeholders
* Client-focused with a positive team player attitude.
* The ability to effectively prioritise work in line with the organisational and project objectives
* Experience in similar roles
* Experience in the use of the Salesforce CRM system, its workflows, automations, validation rules, profiles, and permissions.
* Experience in gathering and developing business and technical requirements
* Experience with deployments using Salesforce metadata, branching strategies and code base deployment
* Experience with VS code
* Experience with JIRA