Field Service Manager Job Description
About the Role: We are seeking a highly skilled and motivated individual to join our team as a Field Service Manager. As a key member of our service team, you will have the opportunity to lead a team of site and field technicians, ensuring the operational excellence of the technical service team under your management.
Key Responsibilities:
* Deliver on service agreements and increase customer satisfaction.
* Maintain direct contact with current and prospective customers.
* Deliver excellent customer service, manage customer relations and promote customer retention.
* Manage the overall selection, preparation and training of the field service staff.
* Provide skill development and improve work performance to achieve overall growth and business success.
* Ensure that technician's performance is monitored daily and in line with the weekly service KPIs.
* Management of work allocation to ensure that the Company meets its customer requirements.
* Effectively manage labour productivity within your designated area.
* Identify shortfalls in performance and address these concerns as required.
* Actively pursuing new business and conducting service presentations.
Requirements:
* A passionate, pragmatic, problem solver who can demonstrate a strong drive for results, coupled with superior customer focus.
* Confident in leading others and able to inspire and motivate a team.
* Demonstrated capabilities of achieving results in a competitive business environment in the same or similar role within the Materials Handling/Automotive/Capital Equipment industries.
* Prior successful management of a customer base, ability to actively pursue new business, high energy and motivation to succeed in addition to superior organisation, excellent verbal and written communication skills and good negotiation skills.
What We Offer:
* A benefits program which gives you access to discounts and cashback from over 400+ retailers nationwide.
* Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
* Corporate Rates for Private Health Insurance.
* An inclusive working environment.
* An Employee Assistance Program for confidential counselling with chat, phone and face-to-face counselling options.