About Us :
CUSTOMS HOUSE HOTEL is a vibrant and welcoming hotel that prides itself on providing exceptional guest experiences. We are currently looking for a Casual Receptionist to join our front desk team. If you enjoy interacting with people, have a friendly and qualified demeanor, and thrive in a fast-paced environment, we'd love to hear from you!
Key Responsibilities:
- Guest Reception: Warmly greet and check-in/check-out hotel guests in a professional and courteous manner.
- Reservations Management: Handle phone, email, and in-person inquiries, making and amending reservations, and providing guests with necessary information about their stay.
- Guest Services: Assist guests with special requests, directions, and information about hotel amenities and local attractions.
- Accounting & Money Handling: Accurately process payments, handle cash, credit card transactions, and maintain proper accounting of all financial transactions. Ensure the cash drawer is balanced at the beginning and end of each shift.
- Administrative Support: Answer phone calls, take messages, and direct calls to appropriate departments. Maintain accurate guest records and process payments.
- Room Assignment: Allocate rooms according to guest preferences, ensuring smooth transitions and prompt service.
- Maintain Cleanliness: Ensure the reception area is clean, organized, and welcoming.
- Problem Resolution: Address guest concerns or complaints promptly and professionally, escalating issues to management when necessary.
- Team Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
Qualifications:
- Availability: Must be available 7 days a week with flexibility to work morning (from 6:30am start) or afternoon (to 8pm) shifts. Ideally, you can commit to at least 2 to 4 shifts per week.
- Prior Experience: Prior experience in a hotel or similar customer-facing role is a must. Experience in a high-paced environment is highly preferred.
- Strong verbal and written communication skills.
- Ability to multitask and remain calm under pressure.
- Attention to detail, ensuring accuracy in guest records, reservations, and special requests.
- Strong problem-solving skills and the ability to handle stressful situations with professionalism.
- Basic computer literacy (experience with hotel reservation software is a plus).
- Friendly and professional demeanor, with a focus on delivering excellent customer service.
Benefits:
- Competitive hourly wage.
- Chance to work in a dynamic, fast-paced environment.
- A supportive and friendly team atmosphere.
- Opportunity for growth and development in the hospitality industry.
How to Apply:
Please submit your resume and a brief cover letter outlining your relevant experience to Nuri@CustomsHouseHotel.com.
Job Type: Casual
Pay: From $25.85 per hour
Expected hours: 15 – 25 per week
Benefits:
- Employee discount
Experience:
- Front desk: 1 year (Preferred)
Work Location: In person
Expected Start Date: 14/10/2025
📌 Receptionist/Administration
🏢 Customs House Hotel
📍 Hobart